1. Thermal Imaging
  2. Service & Knowledge

Service & Support Around Your Thermal Imaging Camera

Take Advantage of our Extensive Service

  • Up to a 48-months warranty for new applications

  • Toll-free 24-hour service hotline (local rate)

  • Free software update service for up to 36 months

  • If ordering a new system, trade-in of used thermal imaging system at best terms possible

  • All maintenance or repair work within a minimum of time for a maximum system availability

  • Rental and lending service for various camera techniques, accessories and measurement equipment

InfraTec Service - overview of our services
InfraTec service

Service Features

Beside high-end thermographic cameras, we offer a high-class service. Whether your camera needs a recalibration, you are looking for accessories or want to call our specialists in case of a malfunction – we are ready to assist.

InfraTec sensor division faq - Picture Credits: © iStock.com / LuminaStock

Frequently Asked Ques­tions

A selection of questions InfraTec is being asked can be found by you here.

InfraTec Glossary, picture credit:  iStock / tonytaylorstock

Ther­mo­graphy Glossary

The glossary contains a list of keywords which might help you with your understanding of infrared thermography.

InfraTec service

Service Features

Beside high-end thermographic cameras, we offer a high-class service. Whether your camera needs a recalibration, you are looking for accessories or want to call our specialists in case of a malfunction – we are ready to assist.

InfraTec sensor division faq - Picture Credits: © iStock.com / LuminaStock

Frequently Asked Ques­tions

A selection of questions InfraTec is being asked can be found by you here.

InfraTec Glossary, picture credit:  iStock / tonytaylorstock

Ther­mo­graphy Glossary

The glossary contains a list of keywords which might help you with your understanding of infrared thermography.

Contact to Support

Do You Want to Know More About the InfraTec Service?

Our experienced service team will be happy to assist you.

InfraTec Service - Accessory

Accessories

You are working with one of InfraTec's infrared camera systems. On purchasing this infrared camera, you received comprehensive advice and the best solution has been offered to you. In case of new thermographic challenges, you can make use of InfraTec's flexible application solutions by adding equipment to your thermal camera for its usage in new fields of applications.

InfraTec Service - Technical Support

Consulting & Project Analytics

Based on experience, we know the different framework conditions that can characterize a project. Benefit from this advantage and plan your next project together with us.

Older infrared camera models from InfraTec

Manuals and Oper­ating Instruc­tions

Here you will find information material for products such as infrared cameras and thermography software from InfraTec that are no longer part of our current range.

InfraTec - References

Success Stories by Our Customers

Infrared cameras and pyroelectric detectors by InfraTec are used for a number of applications in the entire world. Experience about the opportunities that infrared thermography and sensor technology offers and read the field reports of our customers.

InfraTec Newsletter 2021

Infrared Reflex­ions

The InfraTec newsletter Infrared Reflexions provides you with information on current trends and developments in the infrared measurement division.

Take a look at Infrared Reflexions and share our vibrant journey through the world of thermography.

InfraTec Customer Center - Picture Credit: © iStock.com / anyaberk

Become an InfraTec Partner

We cooperate with qualified partners worldwide. If you want to join the InfraTec network, you are welcome to get in touch with us.

InfraTec Trade Shows & Conferences - Trade Show Booth

Meet us at the Following Trade Shows

Experience the high measurement quality of our products on-site at our trade show booth. We cordially invite you to be our guest at the following trade shows.

InfraTec Trade Shows & Conferences - Trainings

Seminars, Events and Trainings at InfraTec

Here you get an overview about our events und current dates. You will receive tips for the daily use of InfraTec products in selected seminars and get the chance to deepen your knowledge in a lively way. Practical, descriptive and to the point.

InfraTec Service - Accessory

Accessories

You are working with one of InfraTec's infrared camera systems. On purchasing this infrared camera, you received comprehensive advice and the best solution has been offered to you. In case of new thermographic challenges, you can make use of InfraTec's flexible application solutions by adding equipment to your thermal camera for its usage in new fields of applications.

InfraTec Service - Technical Support

Consulting & Project Analytics

Based on experience, we know the different framework conditions that can characterize a project. Benefit from this advantage and plan your next project together with us.

Older infrared camera models from InfraTec

Manuals and Oper­ating Instruc­tions

Here you will find information material for products such as infrared cameras and thermography software from InfraTec that are no longer part of our current range.

InfraTec - References

Success Stories by Our Customers

Infrared cameras and pyroelectric detectors by InfraTec are used for a number of applications in the entire world. Experience about the opportunities that infrared thermography and sensor technology offers and read the field reports of our customers.

InfraTec Newsletter 2021

Infrared Reflex­ions

The InfraTec newsletter Infrared Reflexions provides you with information on current trends and developments in the infrared measurement division.

Take a look at Infrared Reflexions and share our vibrant journey through the world of thermography.

InfraTec Customer Center - Picture Credit: © iStock.com / anyaberk

Become an InfraTec Partner

We cooperate with qualified partners worldwide. If you want to join the InfraTec network, you are welcome to get in touch with us.

InfraTec Trade Shows & Conferences - Trade Show Booth

Meet us at the Following Trade Shows

Experience the high measurement quality of our products on-site at our trade show booth. We cordially invite you to be our guest at the following trade shows.

InfraTec Trade Shows & Conferences - Trainings

Seminars, Events and Trainings at InfraTec

Here you get an overview about our events und current dates. You will receive tips for the daily use of InfraTec products in selected seminars and get the chance to deepen your knowledge in a lively way. Practical, descriptive and to the point.

State­ments of our Customers

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Vorwerk has been using a VarioCAM® HD 700 with the IRBIS® 3 analysis software for several years in the development of our high-quality household products - especially the Thermomix. The imaging temperature measurement in combination with the wide range of analysis options support us in better understanding and being able to map thermal processes. In this way, we are able to make the cooking experience for our customers even more user-friendly and further optimize it. We particularly appreciate the collaboration and professional exchange with our partner InfraTec. In order to optimally meet our premium demands on our development and our products in the future, we will continue to rely on the use of thermography.

Dr. Michael Sickert, Head of Serial Support Thermomix and Kobold, Vorwerk SE & Co. KG

We are successfully using a VarioCAM® HDx head 600 to determine heat transfers on the side walls of a highly loaded turbine nozzle guide vane. In addition to the excellent measurement accuracy and the high detector resolution, we were convinced by the comprehensive software package that supports us in post-processing the measurement data. Furthermore, we are very satisfied with the friendly customer support.

Chair of Fluid Mechanics and Turbomachinery (SAM), Kaiserslautern University of Technology

Thank you very much for the excellent cooperation for more than 15 years. In my laboratory "Technical Diagnostics" at the Ansbach University of Applied Sciences, me and my students have been able to realise very many interesting projects with several infrared cameras from your portfolio. Starting with the selection of the camera, the introduction to the software program IRBIS® or the fast and profound help in case of problems, we have always been able to experience competent help from the company InfraTec. We certainly don't need to talk about the quality of the products. The total package, i.e. purchase advice, software advice and help and support in case of problems is simply great. Congratulations on the company's anniversary.

Dietrich Schneider, Faculty of Technology, Applied Engineering AIW, Ansbach University of Applied Sciences

Furthermore, I would like to thank you very much for the user conference on May 20, 2021. Everything went well and thank you once again to you as the organiser and the speakers. I was very impressed how and what is possible. Thanks also to the whole team "InfraTec" where you can see what you can achieve with a great product and a good network in 30 years. Keep up the good work.

Dirk Schlabach, QA Planner, BRÜGGEN Fahrzeugwerk- und Service GmbH

As a satisfied customer and project partner, Deutsche WindGuard Engineering GmbH congratulates on your company’s 30th anniversary. We thank InfraTec for the competent support in our daily operations and the excellent cooperation in research projects like PreciWind. For many years we have been using hardware and software from InfraTec for thermographic flow visualisation and analysis. In our aeroacoustically optimised large wind tunnel Bremerhaven (DWAA), for example, two VarioCAM® HDx head 615 accompany daily operations in thermographic flow visualization primarily of lift profiles from wind energy and aviation. For aerodynamic measurement of wind turbine rotor blades in operation, Deutsche WindGuard uses an ImageIR® 8800 in cooperation with BIMAQ (Bremen Institute for Measurement and Automation).

Nicholas Balaresque, Managing Director, Deutsche WindGuard Engineering GmbH

Certi­ficate ISO 9001:2015

The high product quality of all InfraTec products is based on both a sound and permanent development process as well as on an optimised production. The focus of all processes concentrates on the satisfaction of our customers. A process definition is made by ISO 9001, the certified quality management system.

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